Robbie ticket issue statement

Richard Wyatt

[Photo from last night’s concert. Photo credit: Elizabeth.]

Robbie’s Friday night concert was a wow, it seems though there was a bit of a Golden Circle ‘pinch point’ that resulted in entry delays to the Royal Crescent enclosure.

The concert promoters, Senbla, say there won’t be a similar hold-up for tonight.

They’ve issued the following statement:

‘Last night Robbie Williams wowed the audience with a spectacular show, the first night of two he is performing in Bath.

Photo credit: Ben Foster for Senbla.

To have an artist of his calibre perform to 15,000 people on the Royal Crescent, such a unique and incredible venue for a concert, is amazing, not least with this being by far the most intimate show of his tour, which sees him performing to 60,000 people a night.

We’ve had messages from so many audience members thanking us for bringing Robbie to the city of Bath, and we’d like to thank them in turn for allowing us to stage these wonderful shows that, as many of the messages have said, will live so long in the memory. 

There was a very small issue with Golden Circle ticket holders yesterday evening (Friday 13 June), where later into the concert, there were pinch points causing delays to the entry of the Golden Circle section. This section was not oversold. 

We have ensured that this has been rectified for this evening’s concert by putting into place stronger communications lines between our security teams and event staff.

We can’t wait for this evening’s show, and to share another moment of pop music history with the people of Bath tonight”.

Published by Richard Wyatt

Freelance Journalist, broadcaster, columnist and local historian. Director of Bath Newseum. Married and lives in Bath. Interested in local history, architecture and visual display in museums and urban spaces.

5 Comments

  1. Wonderful concert, but a 90 minute queue for each of the two bars was aggravating. Plenty of space for more bars and lots of expertise in the city to do this better (eg from those who run the Bath Rugby match bar tent).

  2. Sadly it wasn’t “delays” or “pinch points” and it was before Robbie came on to stage so it wasn’t “later” in the concert either. Many of us couldn’t get in to the golden circle area at all, despite having paid a premium for tickets. The packed group (of hundreds) trying to get in to that section was unsafe, as people were understandably disappointed, annoyed and wanting to push forward. There was no-one on site who was able to deal with this issue. It was not a delay to getting in… you couldn’t get in at all and we didn’t – along with many, many others. It wasn’t a great night for all of us sadly, which is such a shame. Can’t believe what happened and the statement issued which shows the organisers don’t understand what went on.

    1. I too spent almost £1000 on tickets for gold circle and refused entry by staff! Didn’t get to see support act nor entry to gold circle no special guests either do what are Senbla going to do about it? My family travelled down from Scotland….i have contacted ticket master initially they were not interested until I reminded them I paid for insurance, paid for gold circle position and would inform Bath Chronicle they have now listened are investigating but no doubt Senbla will deny any issue other than punch point! Shocking!

  3. It wasn’t just delays, a number of us couldn’t access it at all having spent an extra £100 per ticket!
    Also my bag wasn’t searched so security was poor
    The show itself was excellent

  4. Firstly this is no reflection on Robbie Williams who was absolutely great but this was an awful experience for many, many people like myself and my friend who paid £140 EACH, IN ADDITION to the General Admission ticket price. We queued for a long time to obtain our Golden Circle bands only to find that we didn’t have a separate entrance and were in the main general admission area. We had to ask where the Golden Circle entrance was as there was no signage and when we got there, we were amongst hundreds of others who were stuck outside and were not allowed in. We watched a brilliant concert from a long distance away with nothing to show for all that extra money except the additional delay just getting in to the general admission area. The organisers have made a lot of money out of people who were not given the product they paid for. It’s disappointing that there is no acceptance of this in their statement. This was not a minor matter of a small delay.

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