Help stop the closures

Metro Mayor Dan Norris is urging passengers in Bath and NE Somerset to join the fight against the mass closures of ticket offices in the West of England, and across the country.

Members of the public have just over SEVEN DAYS left to have their say on proposals put forward by train operators to shut ticket offices at 974 stations, including seven in the region. This includes booths at Bath Spa, Oldfield Park and Keynsham.

An estimated 600,000 paper tickets were sold at ticket offices in the West of England last year. Mr Norris, who last month met the Rail Minister to raise his opposition to the Government’s plans, and campaigners against the proposals in Bristol, is urging people who have yet to do so to ensure their voices are heard in the consultation by visiting

Mayor Dan Norris said: “Many Bath and NE Somerset residents value the advice provided by staff in ticket offices. After all, tickets can be tricky – not everyone is clued up on the difference between ‘peak’ and ‘off-peak’ times, or the perks of an advance single versus a super off-peak ticket for certain journeys!

“But it has become clear to me for some time that ministers are set on rushing through these botched plans, whatever the consequences. They tried to do it in 21 days, and failed, and even since then, I haven’t seen any willingness whatsoever to address the real concerns of residents in the West of England who will feel the impact of these changes the most.

“I urge locals who haven’t already done so to make their voices heard in this vital consultation, and show why these proposals are not fit for purpose. If hundreds provide feedback, it will be ignored. If it’s in the thousands, or tens of thousands, it can’t be.

“Because we need to do everything possible to encourage people onto trains in the West of England – putting up barriers is self defeating. That’s vital if we are going to meet our ambitious net-zero targets locally.”

The consultation closes on 1 September, which is next Friday.


  1. I regularly use the ticket office in Bath Spa railway station to purchase tickets to travel to see my daughter who lives near Reading. Not am not confident about booking on line and would never make payment over the internet.
    Does this mean that we have to stop visiting our daughter because I also consider driving is not environmentally friendly.

  2. Shame Dan Norris wants to keep ticket offices open but is cancelling local bus services in the BANES area.

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