I have been tasked with doing a bit of investigating on behalf of Bath Newseum follower Lyn Sykes.
“I wonder if you would investigate the reason why there is such a dire service at our central Post Office in W H Smith in Bath.
When I visited on 21.6.21 at 12.20 there was a queue of 17 people waiting at the main desk and one person serving, while at the self-service points there were eight waiting and one assistant overseeing that section.
Some twenty minutes later, as I finally sent my parcel off, there was a total of thirty one people queuing. That was a lot of grumpy locals and tourists as well as several more elderly customers who were clearly uncomfortable standing so long.”
On your behalf l approached ‘the powers that be’ and this is the reply coming your way from a WH Smith spokesperson.
“Many thanks for getting in touch regarding the complaint from one of your followers and we would like to apologise for any inconvenience caused.
Our store teams work hard to cover the operation of the store on a daily basis, however, on occasion, this may be interrupted by factors such as sickness, staff training and lower staffing due to the ongoing impact of Covid 19.
Please be assured that we have been in discussion with the Area Manager regarding the Post Office in Bath to ensure they receive the best possible support and we have more staff allocated to the Post Office this week.
We will continue to review our processes and make improvements to ensure we can offer the best possible customer service and we look forward to serving our customers.”
Hope that helps.