Bath & North East Somerset Council-run Roman Baths have received an Award of Excellence based on visitors’ ratings for the third consecutive year.
The Award was made by Irish bus tour operator, CIE Tours International, which recognises UK hotels and visitor attractions that have received a greater than 90% customer satisfaction rating.
Patricia Dunlop, the Council’s commercial manager at the Roman Baths, said: “The Roman Baths receives thousands of visits from CIE Tours clients every year, nearly all of them from north America. Only a small proportion of the attractions visited receive the award and it is a tribute to the high standards maintained by the whole team that these visitors have consistently rated the experience at the Roman Baths so highly.”
Brian Stack, Managing Director of CIE Tours International commented: “Our visitors from North America are accustomed to very high levels of service in hospitality and to achieve an above 90% rating from them is very meaningful.”